Order & Shipping FAQ
How to buy
You can order our products from Atlas Antibodies directly to all destinations in Europe, US & Canada, Australia & New Zealand, Singapore, Taiwan, Malaysia, and Israel. For other locations than the ones listed above, please find your local supplier here.
Our online store is the easiest way to order from us directly, we also accept orders by e-mail and fax. Please see Order and Payments for more details.
Our products are available worldwide. We distribute our products directly to Europe excluding Russia, to North America, Australia, New Zealand and Israel.
For other locations, please see information on our Distributors page.
The first time you order online, you will be asked to create an account. Simply follow the instructions when you click the checkout button. If you have any questions, please contact our support.
If you have placed your order by e-mail or fax and wish to pay by credit card, please contact us for more information at firstname.lastname@example.org.
Pricing & Shipping
Product prices are listed in the product catalog, prices are quoted excluding shipping charges and taxes.
Current availability of a specific product is indicated on on the product page. If you wish to know the availability for a larger number of vials of a specific product please send an email to us for stock availability.
General information about product availability can be found under Shipping Information.
We ship our products directly from our production facility in Sweden on Mondays to Fridays, with the exception of Swedish national holidays. If your product is available in stock and we receive your complete order before 12 noon CET, we normally ship your order the same day.
Shipping time will depend on the country of destination. Please see more information about delivery times under Shipping Information.
Shipping charges: Sweden 135 SEK; Europe excluding Turkey 33 EUR, US & Canada 40 USD and Rest of World and Turkey 70 EUR. Atlas Antibodies uses FedEx International priority for all shipments.
All duties and taxes are to be paid by the recipient of the shipment. Please note that for customers who use their own FedEx account number, the shipping cost is invoiced directly by FedEx, and the cost may differ from stated above.
More information is available in on our shipping terms under Shipping Information.
If you would like us to use your own FedEx account for the shipping cost, make sure to state your FedEx account number on your order. In this case, the shipping charges may differ from those specified in our shipping terms under Shipping Information. Atlas Antibodies do not have access to information on the freight cost for customers who use their own FedEx account, this cost is dependent on the customers’ individual contract with FedEx.
Atlas Antibodies will add sales taxes when shipping products to jurisdictions where Atlas Antibodies is responsible for the collection of sales tax unless the buyer has provided the information relevant for tax exemption. Buyers within the European Union must prior to shipping and invoicing provide Atlas Antibodies with a valid VAT number in order to benefit from any exemptions from Swedish VAT. Swedish VAT of 25 % will otherwise be added to the invoice
Antibodies are normally shipped in ambient temperature to destinations in Europe and North America. For other locations, we routinely ship antibodies on ice. PrEST Antigens are shipped on wet ice. See also our general shipping information under Shipping Information.
Store at +4°C for short term storage. Long time storage is recommended at -20ºC. PrEST Antigens and QPrESTs should be stored at -20ºC.
We have implemented a program for customers who are interested in using our products in applications or species we have not tested ourselves. See our Explorer Program for more details.
All our products are listed online. Go to our online store to search for your product of interest. If you do not find any antibody against the protein you are interested in, please contact us at email@example.com, and we will be happy to assist you.
Atlas Antibodies do not produce antibodies on request at this time. We do however value input from our customers in regards to our product development. Read more about our Co-Development Program for more information.
Our business hours are Monday to Friday 9am to 4pm CET (except Swedish National Holidays)
Contact our support teams
Our experienced team of researchers is happy to assist you with all product related questions, from advising you on products before you order to helping you with questions on product use or protocols. For questions relating to orders or shipping, please get in touch with our customer support.