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Order & Shipping FAQs



How to buy

  • How do I place an order?

    When you find the product you are looking for in our product catalog in the online store, make sure to read the product specification to confirm that the product is recommended for the experiments you would like to perform. On the product pages, you can find which applications we recommend for each product and access all characterization data. To make your purchase, simply add the product to your cart, log in or create an account, and then place your order. You will receive an order confirmation when we have processed your order. 


  • How can I pay?

    On our webshop, you can pay by credit card (VISA and Master Card), or invoice on the check-out page.

    We currently accept payments by Wire Transfer (preferred) if the order is placed by e-mail.

    More information can be found under Order & Payments.

Pricing & Shipping

  • What is the lead time of an order?

    We ship our products directly from our production facility in Sweden on Mondays to Fridays, except for Swedish national holidays. If your product is available in stock and we receive your complete order before noon CET, we usually ship your order the same day.

    Shipping time will depend on the country of destination. Please see more information about delivery times under Shipping Information

  • How much is the shipping cost to my country?

    Shipping charges: Sweden 150 SEK; Europe excluding Turkey 35 EUR, US & Canada 42 USD, and the Rest of the World and Turkey 70 EUR. Atlas Antibodies uses FedEx International priority for all shipments.

    All duties and taxes are to be paid by the shipment recipient. Please note that the shipping cost is invoiced directly by FedEx for customers using their FedEx account number, and the price may differ from those stated above.

    More information is available on our shipping terms under Shipping Information.

  • What are the shipping charges if I use our own FedEx account?

    If you would like us to use your own FedEx account for the shipping cost, make sure to state your FedEx account number on your order. In this case, the shipping charges may differ from those specified in our shipping terms under Shipping Information.

    Atlas Antibodies do not have access to information on the freight cost for customers who use their own FedEx account, this cost is dependent on the customers’ individual contract with FedEx. 

  • Do you charge VAT?

    Atlas Antibodies will add sales taxes when shipping products to jurisdictions where Atlas Antibodies is responsible for collecting sales tax unless the buyer has provided the information relevant to tax exemption.

    Before shipping and invoicing, buyers within the European Union must provide Atlas Antibodies with a valid VAT number to benefit from any exemptions from Swedish VAT. Swedish VAT of 25 % will otherwise be added to the invoice.

  • How are the products packaged?

    Antibodies are generally shipped to destinations in Europe and North America at ambient temperature. For other locations, we routinely ship antibodies on ice. PrEST Antigens are shipped on wet ice. See also our general shipping information under Shipping Information.

General Questions

  • Do you produce antibodies on request?

    Atlas Antibodies do not produce antibodies on request at this time. We do, however, value input from our customers in regards to our product development. Read more about our Co-Development Program for more information.